CLOSET CASH

Terms & Community Guidelines

Effective October 2, 2026

Closet Cash is a secondhand marketplace operated by Vascular Access & Consulting LLC. You must be 18 or older, provide accurate account information, and use the service lawfully. Keep your account credentials secure. Contact jason.leaver@vaccessc.com for help.

Listings and conduct

List only permitted items you own and have the right to sell. Use photos and text you have permission to publish. Describe condition, defects, size, and authenticity accurately. AI suggestions are optional and must be checked by the seller. Sellers retain rights to their content and permit Closet Cash to host and display it to operate and promote their listings.

Do not post counterfeit, stolen, illegal, recalled, hazardous, sexual, or abusive content; weapons; worn underwear without tags; or items that violate another person's rights. Harassment, threats, hate, fraud, spam, and attempts to move payment outside the app are prohibited. Use Report or Block for concerning listings or members, or contact support. We may remove content or restrict accounts for violations. Contact support to request review of a restriction.

Payments and fees

Review the checkout total before paying. Sellers pay 0% selling commission and a processing fee of 2.9% plus $0.30 once per card-paid order, including bundles. This published fee is calculated on the amount charged to the buyer's card, including items after discounts, Buyer Protection and buyer-paid shipping, rounded to the nearest cent. Buyer balance payments reduce the card portion; balance-only orders have no processing fee. The fee is deducted from seller earnings and is not added to the buyer's checkout total. Sellers see an estimate before publishing and the exact deduction and net earnings in their order. Sellers must acknowledge this rate before accepting new orders. Existing orders retain their original fees. This is the published Closet Cash rate; it does not vary by card origin and is not a promise that every Stripe transaction costs exactly this amount. See fees and a worked example.

Buyer Protection is 5% of the item subtotal after discounts plus $0.70 per order. Shipping is quoted for the address and selected package size. Buyers pay postage unless the seller offers free shipping, in which case it is deducted separately from seller earnings. Incorrect package details may lead to carrier adjustments. Marketplace payments are processed by Stripe; seller onboarding and identity verification may be required. Cancelled or fully refunded orders have no available sale earnings; processing is not separately debited from the seller's balance. Optional instant payout fees, when available, are shown by Stripe before confirmation.

Shipping and order issues

Sellers should ship within five business days using a valid tracked service. Keep payment and order communications inside Closet Cash. Buyer Protection applies to eligible in-app purchases that do not arrive, arrive damaged, are significantly not as described, or are counterfeit. Report an issue from the order within 48 hours after delivery. Provide accurate supporting information and retain packaging when relevant. Support reviews the evidence; a report is not an automatic refund. Fit, change of mind, and disclosed differences are not covered. These rules do not remove rights that cannot be waived under applicable law.

Seller balances

Earnings become available according to order status, confirmation, and applicable holds. Eligible earnings can be used at checkout or withdrawn through Seller account. Withdrawals are requested by the seller; bank delivery depends on Stripe and the receiving bank. Pending or disputed funds cannot be spent or withdrawn. Refunds, disputes, and cancellations may affect available earnings. Closet Cash balance is marketplace proceeds, not an interest-bearing bank account.

Accelerate and premium frames

Free Accelerate is available for eligible listings once every seven days. Optional premium frames are one-time in-app purchases for one listing, with 2, 5, 7, or 10 consecutive days of additional Home-feed visibility. The store displays the applicable price before purchase. The promotion starts when applied and its clock continues while a listing is hidden, reserved, sold, or removed. These purchases do not automatically renew. Placement and sales are not guaranteed. Store refund processes apply to digital purchases. Use Recover purchases if an eligible purchase has not appeared, and contact support before buying again.

Privacy and account closure

Our Privacy Policy explains data handling and your choices. You can request account deletion from Settings or through support after resolving open orders and balances. Necessary transaction records may be retained as described in the policy. Availability of the service may be interrupted for maintenance or other operational reasons.

Changes and contact

Current fees are shown before a purchase. Updated terms will be posted here with an effective date, with additional notice where required. Questions and reports can be sent to our support email.